Welcome to Croft & Barrow Sales Store’s FAQ section! We’ve compiled answers to the most common questions about our petite and plus-size fashion collections, delivery services, and shopping experience. Can’t find what you’re looking for? Our customer care team is always happy to help at [email protected].
About Our Store
What kind of products does Croft & Barrow Sales Store offer?
We specialize in thoughtful fashion essentials for modern women, including:
- Petite and plus-size clothing (bottoms, dresses, shirts & blouses)
- Workwear wardrobe staples
- Comfortable sleepwear
- Versatile tops and tees
What makes Croft & Barrow different?
We combine quality fashion with effortless delivery service, paying special attention to the needs of petite and curvy figures. Our thoughtful designs and customer-focused shipping options make updating your wardrobe simple and stress-free.
Product Information
Do you offer petite and plus-size options?
Yes! We’re proud to offer carefully proportioned clothing for both petite and plus-size figures. Each piece is designed with the same attention to detail and quality you expect from Croft & Barrow.
How can I determine the right size for me?
Each product page includes detailed size charts. We recommend comparing your measurements with these charts for the best fit. If you’re between sizes or need assistance, our customer care team can provide personalized recommendations.
Are your sleepwear items suitable for all seasons?
We offer a variety of sleepwear options suitable for different seasons. Product descriptions will specify whether items are lightweight for summer or warmer for winter months.
Ordering & Payments
What payment methods do you accept?
We accept:
- Visa
- MasterCard
- JCB
- PayPal
Is there a minimum order amount?
There’s no minimum order amount, but orders of $50 or more qualify for our free shipping option.
Can I modify or cancel my order after placing it?
We process orders quickly to ensure fast delivery. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process.
Shipping & Delivery
Where do you ship?
We ship worldwide* with two convenient options:
- Standard Shipping: $12.95 via DHL or FedEx (10-15 days after dispatch)
- Free Shipping: via EMS on orders over $50 (15-25 days after dispatch)
How can I track my order?
You’ll receive tracking information via email as soon as your package leaves our facility. Both our standard and free shipping options include tracking for your peace of mind.
What if my package is delayed?
While we carefully estimate delivery times, occasional delays can occur with carriers. If your package hasn’t arrived within the estimated timeframe, please contact us at [email protected] with your order number, and we’ll investigate.
Returns & Exchanges
What is your return policy?
We offer a 15-day return window from the date you receive your order. Items must be unworn, unwashed, and in original condition with tags attached. We want you to love every piece you order from us!
How do I initiate a return?
Please email our customer care team at [email protected] with your order number and the items you wish to return. We’ll provide return instructions and address any questions you may have about the process.
Do you offer exchanges?
Currently, we process returns for refunds only. If you need a different size or color, we recommend placing a new order after returning the original item. This ensures you get your preferred item as quickly as possible.
When will I receive my refund?
Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. You’ll receive an email confirmation when your refund has been processed.
Customer Service
How can I contact customer service?
Our dedicated customer care team is available via email at [email protected]. We typically respond within 24-48 hours.
What are your business hours?
Our customer service team operates Monday through Friday, 9:00 AM to 5:00 PM EST. Emails received outside these hours will be addressed the next business day.
Where is your company located?
Our headquarters is located at:
154 Boca Lagoon Dr, Panama City Beach, FL 32408, United States
154 Boca Lagoon Dr, Panama City Beach, FL 32408, United States
Still have questions? We’re here to help! Reach out to our friendly customer care team at [email protected] for personalized assistance with your fashion needs.
Shop with confidence at Croft & Barrow Sales Store – where we deliver more than clothing, we deliver confidence.