At Croft & Barrow Sales Store, we want you to be completely satisfied with your petite and plus-size fashion purchases. If you’re not happy with your order, we’re here to help with our straightforward returns and exchanges process.

Our Return Policy

You may return most unworn, unwashed items with original tags attached within 15 days of receiving your order for a refund or exchange. Please note:

  • Return shipping costs are the customer’s responsibility (except for defective items)
  • Original shipping fees are non-refundable
  • Your refund will be processed to your original payment method

Non-Returnable Items:

For hygiene reasons, we cannot accept returns on the following items:

  • Sleepwear (unless defective)
  • Final sale items (clearly marked at purchase)

How to Return an Item

Follow these simple steps to process your return or exchange:

  1. Submit a Return Request: Email our customer service team at [email protected] with your order number and the items you wish to return/exchange. You may use our template below.
  2. Wait for Approval: We’ll respond within 1-2 business days with return instructions and your RMA (Return Merchandise Authorization) number.
  3. Package Your Items: Securely pack the items in their original packaging with all tags attached. Include a copy of your order confirmation.
  4. Ship Your Return: Mail your package to our returns center at:
    Croft & Barrow Returns
    154 Boca Lagoon Dr
    Panama City Beach, FL 32408
    USA

    We recommend using a trackable shipping method as we cannot be responsible for lost return packages.

  5. Receive Your Refund/Exchange: Once we receive and inspect your return, we’ll process your request within 3-5 business days.

Return Request Email Template

Use this template to request your return or exchange:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Croft & Barrow Customer Service, I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details: – Item Name: – Size/Color: – Reason for Return/Exchange: – Preferred Exchange Item (if applicable): Please let me know the next steps to complete this process. Thank you, [Your Full Name] [Your Email Address] [Your Contact Number]

Refund Information

Once your return is processed:

  • Credit Card/PayPal: Refunds will appear on your statement within 5-10 business days, depending on your financial institution
  • Original Shipping Fees: These are non-refundable unless the return is due to our error
  • Exchange Processing: We’ll ship your replacement item once the return is received, with no additional shipping charge (unless upgrading to faster shipping)

International Returns

For our international customers (excluding certain Asian and remote regions):

  • You are responsible for return shipping costs and any customs fees
  • Please mark the package as “Returned Goods” to avoid additional customs charges
  • Refunds will be issued in USD and may be subject to currency exchange rates

Damaged or Defective Items

If you receive a damaged or defective item:

  1. Contact us within 48 hours of delivery at [email protected]
  2. Include photos of the damage/defect and your order number
  3. We’ll provide a prepaid return label and expedite your replacement

Need Help?

Our customer service team is happy to assist with any questions about returns or exchanges. Contact us at [email protected] and we’ll respond within 1-2 business days.

Thank you for shopping with Croft & Barrow Sales Store, where we’re committed to helping you find fashion that fits your life perfectly.