At Croft & Barrow Sales Store, we’re dedicated to making your petite and plus-size fashion shopping experience seamless. Below you’ll find all the details about our shipping options and straightforward return process.

Shipping Information

Order Processing Time

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods & Delivery Times

Standard Shipping:
– Carrier: DHL or FedEx
– Cost: $12.95
– Delivery Time: 10-15 business days after shipment

Free Shipping:
– Carrier: EMS
– Available for orders over $50
– Delivery Time: 15-25 business days after shipment

International Shipping

We ship worldwide (excluding certain Asian and remote regions). International customers are responsible for any customs fees or import taxes that may apply.

Returns & Exchanges

We want you to love every purchase from our collection of dresses, shirts, blouses, tops, and bottoms. If you’re not completely satisfied, here’s how our return process works:

Return Policy Overview

  • Return Window: 15 days from receipt of order
  • Condition: Items must be unworn, unwashed with original tags attached
  • Return Shipping: Customer’s responsibility (except for defective items)
  • Original Shipping Fees: Non-refundable

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Sleepwear (unless defective)
  • Final sale items (clearly marked at purchase)

How to Return an Item

Follow these simple steps for returns or exchanges:

  1. Submit a Return Request:
    Email our customer service team at [email protected] with:
    • Your order number
    • Items you wish to return/exchange
    • Reason for return
    (Use our template below for convenience)
  2. Wait for Approval:
    We’ll respond within 1-2 business days with return instructions and your RMA (Return Merchandise Authorization) number.
  3. Package Your Items:
    Securely pack items in original packaging with all tags attached. Include a copy of your order confirmation.
  4. Ship Your Return:
    Mail your package to:
    Croft & Barrow Returns
    154 Boca Lagoon Dr
    Panama City Beach, FL 32408
    USA

    We recommend using a trackable shipping method as we cannot be responsible for lost return packages.

  5. Receive Your Refund/Exchange:
    Once we receive and inspect your return, we’ll process your request within 3-5 business days.

Return Request Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Croft & Barrow Customer Service,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

  • Item Name:
  • Size/Color:
  • Reason for Return/Exchange:
  • Preferred Exchange Item (if applicable):

Please let me know the next steps to complete this process.

Thank you,
[Your Full Name]
[Your Email Address]
[Your Contact Number]

Refund Information

  • Processing Time: 3-5 business days after we receive your return
  • Payment Methods:
    • Credit Card/PayPal: Refunds appear on your statement within 5-10 business days (depending on your financial institution)
    • Original Payment: All refunds are issued to the original payment method
  • Original Shipping Fees: Non-refundable unless the return is due to our error
  • Exchanges: We’ll ship your replacement once the return is received, with no additional shipping charge (unless upgrading to faster shipping)

International Returns

For our international customers:

  • You are responsible for return shipping costs and any customs fees
  • Mark the package as “Returned Goods” to avoid additional customs charges
  • Refunds will be issued in USD and may be subject to currency exchange rates

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us within 48 hours of delivery at [email protected]
  • Include photos of the damage/defect and your order number
  • We’ll provide a prepaid return label and expedite your replacement

Need Help?

Our customer service team is happy to assist with any questions about shipping, returns or exchanges. Contact us at [email protected] and we’ll respond within 1-2 business days.

Thank you for shopping with Croft & Barrow Sales Store, where we’re committed to helping you find fashion that fits your life perfectly.