Term and Conditions

1. Website Use and Intellectual Property

1.1 Access and Eligibility

Our website is intended for users who are at least 18 years old or accessing with parental/guardian consent. By using our site, you confirm you meet these requirements.

1.2 Intellectual Property Rights

All content on this website, including text, graphics, logos, images, and product designs, is the property of Croft & Barrow Sales Store and protected by international copyright laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We take care to accurately describe our petite and plus-size fashion items (including dresses, shirts, blouses, tops, bottoms, and sleepwear). However, slight variations in color or fit may occur due to monitor settings or individual body types.

2.2 Pricing

All prices are listed in US Dollars (USD) and subject to change without notice. We occasionally offer promotions which may have specific terms outlined at the time of offer.

3. Ordering and Payment

3.1 Order Process

Placing an order constitutes an offer to purchase. We reserve the right to refuse or cancel any order for any reason, including suspected fraud or inventory limitations.

3.2 Payment Methods

We accept Visa, MasterCard, JCB, and PayPal. By providing payment information, you confirm you’re authorized to use the payment method.

3.3 Order Confirmation

You’ll receive an email confirmation upon order placement. A second email with tracking information will follow once your order ships (typically within 1-2 business days).

4. Shipping Policy

4.1 Shipping Options

We offer two shipping methods:

• Standard Shipping: $12.95 via DHL or FedEx (10-15 business days after shipment)
• Free Shipping: For orders over $50 via EMS (15-25 business days after shipment)

4.2 International Shipping

We ship worldwide except certain Asian and remote regions. International customers are responsible for all customs fees, taxes, and import duties. These are not included in the product or shipping costs.

4.3 Delivery Issues

While we strive for timely delivery, shipping times are estimates not guarantees. We’re not liable for delays caused by carriers, weather, customs, or other unforeseen circumstances.

5. Returns and Exchanges

5.1 Return Policy

We accept returns within 15 days of delivery for most items, provided they are unworn, unwashed, and have original tags attached. The following are non-returnable:

• Sleepwear (except if defective)
• Final sale items (clearly marked)

5.2 Return Process

To initiate a return:

1. Email [email protected] with your order number and return details
2. Wait for our approval and RMA number
3. Ship items to: Croft & Barrow Returns, 154 Boca Lagoon Dr, Panama City Beach, FL 32408 USA

Return shipping is the customer’s responsibility unless the item is defective.

5.3 Refunds

Refunds are processed within 3-5 business days of receiving your return. Original shipping fees are non-refundable unless the return results from our error. Refunds are issued to the original payment method.

6. Customer Responsibilities

6.1 Accurate Information

You agree to provide current, complete, and accurate purchase and account information for all transactions.

6.2 Prohibited Conduct

You may not:

• Use our products for any illegal purpose
• Resell our products without authorization
• Attempt to gain unauthorized access to our systems
• Make fraudulent returns or claims

7. Limitations of Liability

Croft & Barrow Sales Store shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products. Our total liability for any claim related to our products or services shall not exceed the purchase price of the item in question.

8. Privacy Policy

Your privacy is important to us. Our separate Privacy Policy explains how we collect, use, and protect your personal information.

9. Changes to Terms

We reserve the right to update these Terms at any time. The current version will always be posted on our website with the effective date.

10. Contact Information

For questions about these Terms or any other concerns:

Email: [email protected]
Mailing Address: 154 Boca Lagoon Dr, Panama City Beach, FL 32408 USA